1.- IDENTIFICATION OF THE PARTIES AND SCOPE OF APPLICATION OF THE TERMS AND CONDITIONS OF CONTRACT

ANDALA NUTRICION, SL., with Tax Identification Number (CIF): B13671193 and registered office at Avenida Manoteras nº24, 28050, Madrid (Spain), registered in the Mercantile Registry of Madrid (Volume 45312, Folio 22, entry 1, Page M-797132), and email address: hola@andala.life (hereinafter, THE ENTITY), informs of the General Terms and Conditions of Contract (hereinafter, “T&C”) applicable to the online contracting of its subscription products and services (hereinafter, the “Product/s” and the “Service/s”), which is carried out by users (hereinafter, the “Client” or the “Clients”), through the Website URL https://www.andala.life (hereinafter, “the Website”).

These General Terms and Conditions of Contracting will govern the commercial relations between THE ENTITY and the Client who makes the online contracting through the Website of the Product(s) and/or the contracting of the Subscription Services that are detailed in the particular conditions of their order (hereinafter Particular Conditions), for the consumption of the Client.

Please ensure you read and understand these Terms and Conditions and the Specific Conditions of your order before purchasing a Product and/or Subscription Service on our Website. By purchasing any of our Products and/or Services online through the Website, you agree to these Terms and Conditions and the Specific Conditions of your order.

In case of contradiction between these Terms and Conditions and the Special Conditions of your order, the Special Conditions of your order will prevail.

If you wish to make any inquiry, suggestion, claim or complaint regarding the online purchase of Subscription Products and/or Services, you can do so through Customer Service via the following channels:

• Email: hola@andala.life
• Website contact form
• Contact postal address: Avda. Manoteras nº 24, 28050, Madrid

2.- PRODUCT INFORMATION AND AVAILABILITY.

 

The images of the Product(s) shown on the Website are for illustrative purposes only. Although we strive to reproduce them accurately, we cannot guarantee that your screen resolution will accurately reflect the Product(s). The packaging of our Products may differ from that shown on the Website.

Our Subscription Products and/or Services, which can be contracted online on the Website, are those that appear at any given time published on the Website, also informing through the Website of any applicable condition, where appropriate, such as the existence of a minimum order, the limitation to a maximum order of Product(s), or the specific geographical area where orders can be made because it is within the service area, which in any case will be within the Spanish territory.

However, please note that all products displayed on the website are subject to availability at the time of purchase. Therefore, if any of the products you have included in your order are unavailable, they will not be included in the purchase, and you will not be charged for them. If payment has already been made for the product(s), you will be refunded as soon as possible.

3.- PROTECTION OF PERSONAL DATA

 

In order to carry out the online contracting of the Subscription Products and/or Services offered on the Website, the Customer must provide the personal data requested in the order form, and duly comply with the access and use requirements of the Website set out in the Legal Notice - General Conditions of Use .

 

We will only use your personal data in accordance with our Privacy Policy . Please read this policy carefully as it contains information that applies to your use of the Website, placing orders for Products, and subscribing to online Services.

These General Terms and Conditions of Contract , together with the Special Conditions detailed in your order, will apply to online contracts made by the Customer identified in the order form, and their acceptance is essential for the contract to be formalized.

4. ONLINE CONTRACTING OPTIONS

 

 4.1 One-time purchase of the Product(s): delivery on demand

The Company sells to the Customer, who purchases, the Product(s) specified in the Special Conditions of their Order. The Product(s) will be made available to the Customer under the terms established in said Special Conditions and in these Terms and Conditions.

Once the order has been placed and before delivery, the Customer must pay for the selected Product(s) the price specified in the Special Conditions (including the corresponding shipping costs or other expenses or concepts that, if applicable, are indicated in the Special Conditions, and applicable taxes (VAT)).

Once the corresponding price has been paid, THE ENTITY will deliver the selected Product(s) to the address indicated by the Customer in the order form, within an approximate period of (1 to 4) business days.

The Customer may place orders for Product on demand at any time they deem convenient through the Website, by completing the order form.

The Customer may cancel an order for Product(s) provided they do so on the same day it was placed, as the order will be prepared and handed over for shipment to the transport company the following morning. Order cancellations can be made through Customer Service by writing to hola@andala.life . In the event of order cancellation within the specified timeframe, THE COMPANY will proceed to refund any amounts paid by the Customer.

Once an order has been prepared and/or shipped, it cannot be modified or canceled. This includes exchanging products, changing your delivery address, and changing payment methods.

4.2 Contracting the Subscription Service for the Product(s): delivery of periodic or recurring supply

The Client contracts with THE ENTITY for the provision of a periodic or recurring supply Service of the Product(s) indicated in the Special Conditions of their Order, under the terms and conditions established in these T&Cs.

 

On a monthly basis, THE ENTITY will collect the monthly price specified in the Special Conditions of your Order (including shipping costs, unless expressly included in the price indicated in your subscription modality, as well as other expenses or concepts that, if applicable, are indicated in the Special Conditions of your Order, and applicable taxes (VAT)).

The ENTITY will proceed to deliver to the Customer the Product(s) indicated in the subscription at the address indicated by the Customer in the order form, within approximately 28 days from the shipment of the previous order.

 

The Customer may cancel this subscription at any time. Cancellation can be made through Customer Service by writing to hola@andala.life . If the subscription is not cancelled at least 5 business days before the next monthly delivery, THE COMPANY will charge the corresponding monthly price and proceed with the delivery of the Product(s), canceling the subscription service from that moment.

The Customer may also change their subscription plan, provided they give at least 5 business days' notice before their next monthly delivery. To do so, they must cancel their current subscription and sign up for a new plan of their choice. Cancellation can be done through Customer Service by writing to hola@andala.life , and the new subscription can be signed up afterward.

The Customer may pause the subscription and/or suspend the service for the following month by requesting it through Customer Service by writing to hola@andala.life at least 5 business days before their next monthly delivery, in which case THE ENTITY will not charge the monthly price corresponding to that month, and the delivery of the Product(s) will be suspended.

 

5. FORMALIZATION OF ELECTRONIC CONTRACTING

 

Once the Customer has selected the Product(s) or Subscription Service that they wish to contract in accordance with the Special Conditions indicated in their order and provided the personal data requested in the order form, the Customer must proceed to accept these T&Cs and confirm the contract using the button enabled for this purpose.

Once the contract is confirmed, THE ENTITY will send you an email with the Specific Conditions of your Order and the accepted T&Cs.

  

6. DELIVERY

 

The Product(s) will be delivered to the delivery address indicated by the Customer in the order form, within the timeframes indicated in clause four, depending on the contracting method.

The Customer will be informed by our transport service provider, via email, of the order tracking number.

The information provided by the Customer on the order form shall be deemed accurate, truthful, and accurate, and shall identify the Customer and the recipient of the delivery of the Subscription Product(s) or Service. In the event of an error or omission in the completion of the information by the Customer, THE ENTITY shall not be liable for any inconvenience caused if delivery cannot be made and/or for any reshipping costs to the correct address that may arise, which shall be borne by the Customer.

 

To purchase the Product(s) or Subscription Service, the delivery address provided by the Customer must be within Spain. The Company is under no obligation to deliver outside of Spain.

 

In the event of any force majeure event, fortuitous event or circumstances beyond the control of THE ENTITY that prevent the delivery of the Product(s), if applicable, within the stipulated period, THE ENTITY will inform the Client as soon as possible of the existence of said circumstances, communicating the new expected delivery date as soon as possible, without this giving rise to any liability for breach or delay in the fulfillment of its obligations.

If it is not possible to deliver the Product(s) due to lack of stock or availability, THE ENTITY will inform the Customer as soon as possible and if payment has already been made for the Product(s), the amount paid will be refunded.

 

Upon receiving the Product(s), the Customer must verify that they are in good condition, showing no apparent damage, and that the quantity and type correspond to the order and/or subscription purchased. Should any discrepancies arise, the Customer must notify Customer Service within 48 hours of receipt by writing to hola@andala.life. The Company will then replace the damaged Product(s) at no cost to the Customer and rectify any errors made during delivery. The Customer must retain any damaged Product(s) so that the Company can determine the validity of the return.

7. USE AND MAINTENANCE

Once delivered, it is the Customer's responsibility to maintain the Product(s) in suitable storage conditions. The Company will not cover any damage caused after delivery resulting from misuse, improper storage, incorrect handling by the Customer or any third party, or from ordinary wear and tear over time.

8. PRICE

 

The Client must pay THE ENTITY the amounts indicated in the Special Conditions of their Order and/or subscription or contracting method, which will in all cases include the corresponding VAT and/or any other applicable tax.

In some contract and/or subscription options, shipping costs are included in the service price, in which case this will be expressly stated in the Order's Specific Conditions. In all other cases, the shipping costs are the responsibility of the customer, and the amount will be expressly stated in the Order's Specific Conditions.

In the subscription service contracting modality, THE ENTITY reserves the right to periodically review prices based on its commercial policy, the evolution of market prices, production costs and other parameters, and may modify them.

Any changes to the subscription service price will be notified to the Client by email at least one month in advance and will take effect the month following notification. If the Client does not agree with the notified price change, they may cancel the subscription service by notifying THE ENTITY within one month of receiving the notification.

In the event that incorrect prices are displayed on the Website in error, we will inform the Customer of the error and give them the opportunity to proceed with the purchase at the correct price or cancel their order and/or subscription. We will not process the order until we receive instructions from the Customer. If it is not possible to contact the Customer using the contact information provided on the order form, or if we do not receive a response from the Customer, THE ENTITY will cancel the order and/or subscription and notify the Customer. If the pricing error is obvious and unmistakable and could have been recognized as a mistake by the Customer, THE ENTITY will not be obligated to deliver the Product(s) and/or Service(s) at the incorrect price (if lower).

9. PAYMENT

 

Payments will be made by credit or debit card (VISA or MASTERCARD, AMEX, MAESTRO, UNION PAY, APPLE PAY, GOOGLE PAY and PAYPAL) through the secure payment gateway enabled on the Website.

Payments will be made according to the type of contract:

9.1 One-off purchase of the Product(s) on demand : payment will be made by automatic charge to the Customer's bank card at the time of placing the order on the Website.

9.2 Contracting the Subscription Service of the Product(s), with periodic or recurring supply: the first payment will be made by automatic charge to the Customer's bank card at the time of contracting the subscription modality on the Website.

- Subsequent periodic payments will be made every 28 days by automatic charge to the Customer's bank card.

 

The Client expressly authorizes THE ENTITY to make these charges to their bank card.

If the payment could not be made due to any circumstance not attributable to THE ENTITY, such as lack of funds, card expiration, or any other event, the Client must resolve this circumstance, and THE ENTITY shall not be held liable for failing to make the delivery(s) within the stipulated period.

 

By accepting these Terms and Conditions, the Client gives their consent to THE ENTITY to issue all invoices derived from transactions carried out and contracted by email, according to the electronic invoicing rules applicable in Spain.

 

10. RIGHT OF WITHDRAWAL

Due to the special characteristics of the Product(s), which are made according to the specifications received from the consumer and user and clearly personalized according to their needs, the right of withdrawal is not applicable to the online contracting of the Product(s).

Notwithstanding the foregoing, the consumer may cancel the subscription in accordance with stipulation 4.2.

11. UPDATING OR MODIFYING THE TERMS AND CONDITIONS

 

The Terms and Conditions are binding on the Client from the date of acceptance and will remain in force until the termination of the contractual relationship with the Client, without prejudice to the right of THE ENTITY to update or modify these Terms and Conditions at any time by publishing them on the Website.

In the event of an update or modification by THE ENTITY of the T&Cs, the Clients will be notified at least one month in advance of their entry into force and unless the Client expresses their opposition to the communicated update or modification and their consequent willingness to terminate their current subscription and/or contract, the updated or modified T&Cs will be fully binding on the Client from that moment, without giving rise to any compensation or indemnity of any kind in favor of the Client .

 

12. NULLITY

 

The invalidity, nullity, or unenforceability of any clause of these Terms and Conditions and/or the Specific Conditions of the order shall not affect or prevent the validity of the remaining clauses. If any clause of these Terms and Conditions is declared invalid, null, or unenforceable, the remaining clauses shall remain in full force and effect and shall be interpreted taking into account the intent of the parties and the purpose of these Terms and Conditions. The parties agree to negotiate in good faith a new clause that is valid, effective, and enforceable to replace any invalid or unenforceable clause, using terms as similar as possible.

The Company reserves the right not to exercise any of the rights and powers granted in these Terms and Conditions or in the Specific Conditions of the order. This right shall not in any case imply a waiver of said rights and powers unless expressly acknowledged by the Company or the statute of limitations applicable in each case has expired.

 

13. LEGISLATION AND JURISDICTION

These General Terms and Conditions of Contract , the Specific Order Conditions , the Legal Notice - Terms of Use of the Website , the Privacy Policy , and the Cookie Policy of the Website have been drafted in Spanish and in accordance with the laws and regulations of Spain. Users of the Website accept that Spanish law governs all relations they establish with THE ENTITY through this Website.

Regarding jurisdiction, if submission to a specific jurisdiction is required under applicable law, the parties agree to submit to the jurisdiction that applies in that case. If no legal provision requires submission to a specific jurisdiction, the parties, expressly waiving any other jurisdiction that may apply, agree to submit to the jurisdiction of the Courts of the city of Madrid for any legal disputes related to the Website.

Notwithstanding the foregoing, in accordance with Regulation (EU) 524/2013, the European Commission provides a free access platform for the out-of-court settlement of online disputes arising from electronic contracting ( http://ec.europa.eu/consumers/odr/ ) to which the parties may voluntarily submit, through the intervention of the so-called Dispute Resolution Body, which acts as a neutral intermediary between both parties.

Link to the complaint form:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES

Link to the search engine for conflict resolution bodies:

https://ec.europa.eu/consumers/odr/main/?event=main.adr.show2